Deadlines, Cancellations, and Rescheduling Policies

Computer-Based Exam

Deadlines

There is no submission deadline for the CBT format.

Refunds

Applicants requesting a refund must first cancel any scheduled exam date previously booked with the computer–based testing agency. Written refund requests must be submitted by the payee and received by NNCC no later than two (2) weeks prior to the close of the 90-day testing window printed on the permit. 

Refund requests received after this time will not be considered. A refund request must include the applicant’s full name, the last four digits of the social security number and the name of the exam being cancelled or the request will not be considered. Refunds are issued minus an application processing fee and any other nonrefundable fees.

Reschedule Requests

To reschedule a CBT exam, the applicant must contact the computer-based testing agency by calling the number provided on the CBT examination permit no less than 48 hours prior to the scheduled exam. Reschedule requests or cancellations made less than 48 hours prior to the scheduled exam will not be accepted, and the applicant must either test as scheduled or be considered a ‘no-show.’ No-show applicants may still qualify for a 90-day extension, but the applicant must contact C-NET in writing before the close of their 90-day testing window. A 90-day extension Fee will apply.

Special 90 Day Permit Extension

C-NET will grant a 90-day extension to untested applicants who require a new 90-day window. Only one 90-day extension will be granted per qualifying applicant and the permit extension will only allow for testing in the CBT format. Applicants requesting a 90-day extension must contact C-NET in writing before the close of the 90-day testing window. A 90-day extension fee will apply.

Paper and Pencil (P&P) Exam

Deadlines

The completed application and appropriate fee must be submitted/postmarked no later than the postmark deadline date specified on the examination schedule. Applications will be accepted for an additional two weeks beyond the postmark deadline date with the addition of a late fee. No exceptions will be made to this policy.

Refunds

Written refund requests will be accepted by NNCC no later than two (2) weeks prior to the examination date and must be submitted by the payee. Refund requests received after this time will not be considered. The request must include the applicant’s full name, the last four digits of the social security number, and the name of the exam being cancelled or the request will not be considered. Refunds are issued minus an application processing fee and any other non-refundable fees.

Reschedule Requests

Applicants applying for the paper-and-pencil format (P&P) will be allowed one reschedule into the CBT format. Written reschedule requests must be received by C-NET no later than two (2) weeks prior to the examination date and must be submitted by the applicant. Reschedule requests received after this time will not be accepted, and the applicant must either test as scheduled or be considered a ‘no-show.’ No-show applicants may still qualify for a 90-day extension, but the applicant must contact C-NET in writing by the scheduled exam date (or following business day). A 90-day extension Fee will apply.